Return & Refund Policy
On SeeBee's duty:
1. SeeBee will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.
Please note: Returns must be returned with the consent of the customer service(our email: firstname.lastname@example.org), otherwise, it is not responsible.
On customer's duty:
1. Incorrect order (size of the item):
If the customer has ordered an incorrect size or product, we can also manage return/exchange for them.
2. Unwanted or unsatisfied items:
If the customers decide that they no longer want the item, they can apply a return for refund or exchange. Please note the items should be on brand new items, unworn, unwashed and unused if customers need to return to us.
On customer's duty, customers will be responsible for paying the return shipping fee and then we can arrange an exchange or refund(not include the original shipping fee).
Non- returnable items:
We will not accept returns under the following conditions:
1. Items out of the 30 days warranty time-limit.
2. Washed, worn, used or misused items.
3. Due to hygiene reasons, we cannot offer refunds or exchange on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visibly defective.
Please note that the item(s) must be returned with all of the barcode tags intact. All returned items must be in a brand-new condition, unused, unwashed and with the original tags and package.
Any pair of shoes returned to SeeBee shall not be worn and must be returned in their original box too.
If have any questions, please feel free to contact our customer service.
Refund time and attention:
1. Refund will be transferred to the original account.
2. Refund arrival time:
For the credit card refunds, it takes 7-14 business days for the transaction to be processed.
For the PayPal refunds or other payment methods, it takes up to 72 hours for the transaction to be processed.
Product Name: Mother's Day Necklace Free Gift
Product SKU: ZSY1064A
Activity Time: May 1st to May 12th
Warm Tips: Festival Free Gift Up to 1 piece for each order, not accepted for return. Add it to Shopping Cart to Get it!!!