6.1 Will you save my personal information?
We respect your privacy and keep your personal information confidential.
6.2 Is it safe to order from you?
One of the most secure online system is applied to our website to protect your personal information against unauthorized use.
We are a member of BBB (Better Business Bureau) which is a nonprofit organization focused on ensuring fair and equal transactions between consumers and businesses.
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.
6.3 How do I unsubscribe?
You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions. Please find an example below, which is the bottom of one email.
6.4 Why can’t I log into my account?
There could be several reasons.
1) Most of the time is that you have entered the email address or password incorrectly.
2) If you signed in with Facebook the first time, you will need to click the "Sign in with Facebook" button to log in.
3) If you still can't log in, you could reset the password. Click "Sign in" on the top right corner of our homepage, then select "Forgot Your Password", enter your registered email address in the provided box and you may receive the reset email to create a new password with the link. Please also check your junk mail folder if you cannot locate our email.
6.5 How do I change my email address?
We can't change/update our customers' email addresses as of now.
If you don't have orders or finished everything in previous orders, you can contact Customer Care Team with e-mial or iMessage to delete your account first. Then you can create a new account with new email address.
If you have unfinished order(s), please remember your order number and we suggest you can ask us to delete your email address after you receive your order(s). Then you can create a new account with new email address.